The GROUP System Value

You might have different communities of users, all of which have the same telephone model, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking” associates. We provide examples of the group settings for each of these situations later in this section.

Use the GROUP system value for this purpose:

1. identify which telephones are associated with which group, and designate a number for each group. The number can be any integer from 0 to 999, with 0 as the default, meaning your largest group is assigned as Group 0.
2. At each non-default telephone, instruct the installer or user to invoke the GROUP Local (dialpad) Administrative procedure as specified in the Avaya one-X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide and specify which GROUP number to use. The GROUP System value can only be set on a phone-by-phone basis.
3. Once the GROUP assignments are in place, edit the configuration file to allow each telephone of the appropriate group to download its proper settings.

Here is an example of the configuration file for the Call Center agent:

IF $GROUP SEQ 1 goto CALLCENTER
IF $GROUP SEQ 2 goto HOTDESK
{specify settings unique to Group 0}
goto END

# CALLCENTER
{specify settings unique to Group 1}
goto END

# HOTDESK
{specify settings unique to Group 2}

# END
{specify settings common to all Groups}